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Multiple Options Of Cover

Cover All Of The UK

Maintenance On Most Major Models

Dedicated Account Management

Pricing Tailored To Suit

Remote Charges

Phone System Maintenance Overview

Man On The Phone

If your phone system has a power failure or decides to stop working, the impact to your business can be massive. Equally if your phone system is part of a groups multi-sited solution the impact can be multiplied, as can the loss of revenue, productivity and customers experience.

At UK IT Networks, although we maintain and support Cisco & Avaya in-house, we can offer a maintenance package on any of the following systems;

BT Brand Logo
Avaya Brand Logo
Ericsson Brand Logo
Mitel Brand Logo
NEC Brand Logo
Panasonic Brand Logo
Siemens Brand Logo
Samsung Brand Logo
Toshiba Brand Logo
LG Brand Logo
Nortel Brand Logo

Our maintenance package will give you the peace of mind guarantee that should you encounter any problems with your phone system, we're just one call away. We'll allocate your ticket to a professionally training engineer, and will get your business operational as soon as we can, with no hidden charges.

Phone System Maintenance Packages

Platinum Cover

Complete hardware cover available Monday to Sunday (including bank Holidays) 24 hours per day. Faults that result in 50% system crash will receive a response within 4 hours, all other system faults will receive a response within 8 hours.

Gold Cover

Complete hardware cover available Monday to Friday (excluding bank Holidays) between the hours of 08:30 and 18:00. Faults that result in 50% system crash will receive a response of a man to site within 4 working hours, all other system faults will receive a response within 8 working hours.

Silver Cover

Complete hardware cover available Monday to Friday (excluding bank Holidays) between the hours of 08:30 and 18:00. Faults that result in 50% system crash will receive a response within 4 working hours, all other system faults will receive a response within 8 working hours.

Bronze Cover

Complete hardware cover available Monday to Friday (excluding bank Holidays) between the hours of 08:30 and 18:00. Faults that result in 50% system crash will receive a response within 8 working hours, all other system faults will receive a response within 16 working hours.

Ethernet Access

Use our Ethernet checker, providing instant pricing for speeds up to 1GB with Disaster Recovery failover options, to your offices in less than 60 seconds.

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Inbound Numbers

Choose a non-geographic 08 or 03 number from our extensive selection of numbers. Hosted on our Inbound platform changing call plans and access to live reports are standard.

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AuditWise

Quality assessment using Excel can be time consuming, unreliable and counterproductive. Use AuditWise to deliver measurable results into your Contact Centre.

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SIP Trunks

Competitively priced inclusive UK landline and mobile minutes are provided with all our SIP services. Utilising the largest UK SIP networks our platform is inherently resilient.

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Hosted Phones

A seamless cloud based plug and play hosted phone system. Ideal for SoHo to Enterprise, Horizon offers a feature rich low cost alternative to a traditional phone system.

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Telecoms Audit

Did you know over 54% of UK businesses are charged for services they no longer require? Take advantage of our no-obligation audit where we’ll highlight obsolete services and reduce costs.

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