Unified solutions with Avaya

 

flexible phone systems that transform the way people collaborate, to enhance performance and enable growth for companies small to large

Avaya IP Office PBX system

Improve customer service

Increase productivity

Manage your expenditure better


Connect more easily

Optimise success

Save time and resource


Avaya IP Office Essential Edition


Who's Essential Edition for?


The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

One number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more. Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

Capabilities


 
One Number Access

Eliminating missed calls


 
Dial by Name / Ext

Making connecting calls seamless


 
VOICEMAIL

Access voicemail anywhere


 
AUTO ATTENDANT

Routing calls wherever, whenever


Benefits of Avaya Essential Edition


Efficient call handling

Through touch tone prompts, quickly route customers to the right department to save your time and their’s

Convenience

Enable callers to easily enter the name of the representative they seek for fast, personalised attention

24 hour access

Customised voicemail greetings for each member of your staff enables customers to feel connected even when you’re not there

24x7 Support

UK based support desk and account management readily available to assist with any enquiries

Avaya IP Office Preferred Edition


Who's Preferred Edition  for?


IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging – and call handling and application integration.

IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

Capabilities


 
'Meet me' Coferencing

Bringing people together


 
AUTOMATED CALL ROUTING

Removing the limits of inbound call routing


 
SCALABLE VOICEMAIL SERVICE

Improving productivity through efficientcy


 
CALL RECORDING SOLUTION

Offering an additional layer of security

 


Benefits of Avaya Preferred Edition


Investment Protection

Handles ten times more voice messaging capacity than Essential Edition

Empowerment of all users

All users can spontaneously host their own personalised and secure conference calls/p>

Flexible management

Easily adapts to a businesses ever-changing requirements

Communications assurance

With the ability to easily record calls no one should ever miss important information from a meeting

Avaya IP Office Advanced Edition


Who's Advanced Edition for?


IP Office Advanced Edition enables growing businesses to take advantage of Avaya’s industry-leading contact center expertise. For small to medium businesses that want to differentiate themselves through exceptional customer service, Advanced Edition provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity.

Building on the IP Office Preferred Edition (required pre-requisite), Advanced Edition helps businesses take customer service to a higher level.

Capabilities


 
View agent status

Improving customer journey


 
Assess Productivity

Using easy to adaprt reporting


 
Call Quality Assurance

Improving the businesses performance

 


 
Manage Campaigns

Use QAA to drive performance


 
Recording Retrieval

Easily track compliance adherence


 
Automate Inquiries

Routing callers quickly and efficiently

 


Benefits of Avaya Advanced Edition


Measure and track customer service

Real time and historical call statistics gives your business insight into how well you are serving your customers.

Quicker response to service issues

Simple to use management tools enable you to react to and change routing rules, agent assignments or service capacity on demand.

Manage resources with automated 24/7 service

Self-help options can drive revenue in off-hours (access information, get directions, check order status and more) and free up agents for more critical, customer-facing tasks.

Discover new opportunities

Leverage your customer recordings for first-hand information on what your customers want. Create new offers or enhance market presence.

Address invidual agent needs

Quality checks (through call recordings) can reveal both positive and negative agent performance. This will enable you to correct or reward accordingly.

Conflict resolution

Replay customer conversations to help resolve customer issues with the facts. Agents can request a supervisor or expert to join a call and provide guidance without the customer hearing.

Avaya IP Office Server Edition


Who's Server Edition for?


IP Office Server Edition is the ideal solution for midsize businesses, delivering intelligent Unified Communications, scalable growth and seamless management. Server Edition enables businesses to quickly and easily add users to an existing office or even connect a remote office, all from the central HQ. 

A Linux server is the heart of Server Edition, running IP Office software, Voice Messaging and Unified Communications (Avaya one-X® Portal for IP Office). Server Edition delivers true Centralized Management and Licensing for  all users, across all locations, in one, intuitive, Graphical User Interface.

IP Office Server Edition enhances the capabilities of Preferred Edition and more!

Capabilities


 
Expanded scale/capacity

A phone system that does limit your business


 
Centralised Management

Making managing your system easy


 
Centralised Licensing

Reducing are OPEX


 
Resilience Solution built-in

Keeing you connected at all times

 


Benefits of Avaya Server Edition


Cost effective growth

Whether it’s adding a user or a location, Server Edition easily grows with any expanding company

Low TCO

Day to day administration of users, groups and call routing across the entire network is easy from the centralized, Graphical User Interface, speeding Moves, Adds and Changes (MAC’s)

Non-stop communications

The failover capabilities of Server Edition for both real time and voice messaging helps assure that businesses don’t miss a beat

24x7 Support

UK based support desk and account management readily available to assist with any enquiries

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