Network call recording
Work from anywhere
Contact Centre Features
Easy to use web interface
Business continuity Solution
Utilise multiple geographic numbers
Horizon Hosted Phone System - Call Centre
Horizon Call Centre is a cloud based service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal, complementing our other product portfolio.
An extension to our Horizon hosted telephony platform, this add-on service enables businesses to easily manage their call centre environments, boost productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers.
Manage your call centre anywhere
Managing callers expectations
Actively manage agents, statuses and queues
Allowing help to always be at hand
Managing time effectively
Managing the customer journey effectively
Agent Log In/Out
Actively monitoring your available agents
Empowering agents to self manage
Suiting agents to call types
Benefits of Horizon
- Features you can easily control – Horizon puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
- Empower your staff with ‘one number anywhere’ – Horizon conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers dial one number to reach your desk phone and mobile phone simultaneously; you can move ongoing calls seamlessly from one phone to another without hanging up and both phones share a single voicemail box.
- An on-demand service with no hidden costs – As Horizon is hosted on your behalf, you only pay for what you need on a simple per seat basis. As you are not buying a PBX, there is no major hardware investment and there are no financing costs to consider.
- Lower call costs – All the cost benefits of IP Telephony including free site-to-site calls (even across international boundaries) and cheaper call rates. If you use Horizon together with our mobile services you benefit from incredibly competitive rates for calls between your fixed and mobile devices.
- Enables flexible working – Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.
- Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!
- A business continuity solution – Unexpected events such as snow, floods or strikes won’t disrupt your business. Because Horizon sits in the “cloud”, the service provides business continuity features that allow your organisation to carry on making and taking calls.