Cloud-based phone systems

Benefit from our extensive range of hosted features and easy to use portal access by taking our network based phone system Horizon

Horizon hosted phone system.  Horizon is a fully scalable phone system from 1 to thousands of users, with disaster recovery features built in.  With powerful features and plug and play technology Horizon is the phone system for the next generation of business communications

 

Complete communications system

 

Easy to use web interface

 

Lower Call Charges


 

Flexible - work from anywhere

 

Business continuity Solution

 

Always improving features



Horizon Hosted Phone System 

Horizon is a complete communications service for your business no matter what size, it provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, to easily manage your environment whilst enabling your employees to maximise their productivity. Horizon has the world’s leading call controller platform BroadSoft at its heart, meaning horizon delivers the richest user experience in unified communications.


How will my business benefit from using Horizon?


reporting features of the horizon hosted phone sytem

 
Reporting

Report on each site, team or user

horizon hosted phone system allows easy setup of homeworkers

 
HOME WORKERS

Work from Anywhere, anytime


 
MOBILE CLIENT

Immediate to set up, everything is online


 
RECEPTIONIST

Manage all sites via one interface

 


 
SOFTPHONE

Desktop Client connects multiple devices


 
CALL QUEUING

Managing Calls effectively


 
INTEGRATOR CRM

Take control of Horizon via your desktop


 
DISASTER RECOVERY

Prepared for the unexpected

 

Benefits of Horizon

  • Features you can easily control – Horizon puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
     
  • Empower your staff with ‘one number anywhere’ – Horizon conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers dial one number to reach your desk phone and mobile phone simultaneously; you can move ongoing calls seamlessly from one phone to another without hanging up and both phones share a single voicemail box.
     
  • An on-demand service with no hidden costs – Since Horizon is hosted phone system, you only pay for what you need on a simple per seat basis. As you are not buying a PBX, there is no major hardware investment and there are no financing costs to consider.
     
  • Lower call costs – All the cost benefits of IP Telephony including free site-to-site calls (even across international boundaries) and cheaper call rates. If you use Horizon hosted phone system together with our mobile services you benefit from incredibly competitive rates for calls between your fixed and mobile devices.
     
  • Enables flexible working – Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.
     
  • Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. You could be based in Leeds and have a London or Manchester number!
     
  • A business continuity solution – Unexpected events such as snow, floods or strikes won’t disrupt your business. Because Horizon is a hosted phone system it sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls.

With Horizon you will enjoy the flexibility to

 
Call Waiting
 
Hold Music
 
Diversion Inhibitor
 
Auto Attendant
 
CLI Flexibility
 
Call Forwarding
 
Home Worker
 
Voicemail
 
One Number Anywhere
 
Sequential Ringing
 
Call Notify by Email
 
Hot-Desking
 
Remote Office
 
Last Number Redial
 
Click to Dial
 
Account Codes
 
Presence and Profiles
 
Selective Call Reject
 
Auto Call back
 
Busy Lamp Keys
 
Do Not Disturb
 
Company Directory
 
Call Recording
 
Instant Conferencing
 
Hunt Groups
 
Call Transfer
 
Site, Groups & Department Settings
 
Call Park
 
Call Pick Up
 
Instant Group Call
 
Call History
 
Call Barring
 
Authorisation Codes
 
Intuitive user interface
 
Easy to follow wizards
 
Changes made instantly
 
Access can be made anywhere

Other Services which compliment Horizon

Our Inbound platform is a telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and managing tools. Using Inbound empowers any business to provide the perfect customer journey for each and every caller. 

Used in conjunction with our IP Telephony services, Assured IP is a voice only Broadband connection.  

These Broadband connections are 1:1 contended (uncontended) and have QoS (Quality of service) rules applied to prioritise IP voice traffic above all other traffic.  They are solely for the purpose of connecting IP Telephony systems to our network.

Read more

Traditionally, Call Logging, Call Management, Wallboard & ACD reporting systems have required costly hardware and software deployment with the inevitable drawbacks. Now with Horizon we are delivering these functions as an optional extra, delivered to you through the Internet Cloud.

Read more

We provide Ethernet and EFM from the UK’s major network operators. Our Ethernet services offer high connectivity speeds via a Next Generation Network (Multi Service Platform) between two or more locations in a point-to-point or point-to-multi-point situation. 
 
Using professional voice over artists to record your welcome prompts will enable you to stand out from your competitors. You only get one chance to make a first impression, so don't jeopardise your business with poor quality audios, or mechanical sounding greetings. Use real people, with trained voices, that have proven success.
 
Used in conjunction with our IP Telephony services, Converged Broadband ensures high quality IP voice and Internet can be delivered over a single connection. This makes Converged Broadband an ideal product for our hosted solution Horizon.