Care about your lines
Communications are the key to every successful business, so maximise up-time guarantee for as little as a few pounds per month
Openreach care levels
Standard Care - 2 working days
Prompt Care - Next Working day
Total Care - 24 Hour Fix
Critical Care - 6 Hour Fix
Voda ISDN30 Care - 6 Hour Fix
UK IT Customer Care
Understanding what Care Levels suits your business
You should always ensure that the care level on your lines adequately covers your working hours so you don’t lose business. BT Openreach, although owned by British Telecom is required to provide the same level of services to other Openreach partners as well as BT. This ensures the swift resolution of a line fault provided, no matter who the wholesale partner is.
There are 4 care levels, and with UK IT Networks you already get level 2 as standard with any lines you take from us. This simple structure offers a clearer visual of what you are provided with, and with multi-level expedites you can change to a higher level if the service level you are on does not deliver.
The hours covered are shown below.
* Includes Bank Holidays