World Class Contact Centre  

 

Delivering dependable, pioneered, customer service driven solutions to the contact centre environment with UC Cloud

uc cloud contact centre software

 

Quick Deployment

 

Supports multiple connectivity types

 

Scalable/ Burstable/ DR solutions


 

Out of the box CRM integration

 

Industry leading SLA

 

Omni-channel management


UC Cloud contact centre solutions

For any business looking for world-class, dependable customer service solutions, the appeal of a cloud-based contact centre platform is obvious. UC Cloud offers reliability without the need to implement or maintain complex infrastructure, extending limited IT resources and smaller budgets.

UC Cloud contact centre allows businesses to leverage the flexibility, cost savings and comprehensive security of cloud architecture for peace of mind, while offering customers a seamless, first-class Omni-channel experience through interactions using automated service, live-assistance or transitioning between both as needed.

We’ve made it easy to deploy and manage a pure cloud contact centre with premium features, at a competitive price. UC Cloud gives you the reliability and simplicity you expect from the cloud with the robust Omni-channel communications capabilities your business needs to deliver a superior customer experience. It’s just that simple.


An overview of UC Cloud features



 
Customer Experience

Ensuring your customers come first


 
Manage your Agents

no matter where they are


 
Help your help desk

Driving down cost and driving up service

 


 
Increase lead conversion rates

Use QAA to drive performance


 
Improve First-contact resolution

Utilise your one chance to make the right impression


 
Support a Multi-tenant Environment

Ensuring solutions integrate easily

Features with UC Cloud

  • Skills-based routing – optimises agent selection and lowers hold times allowing the right agent pool to be responding to the relevant customer enquiry
  • Campaign Management – lets you easily run and continuously optimise concurrent outbound initiatives, ensuring maximised productivity
  • Outbound predictive dialler – increases productivity, efficiency and accuracy for your contact centre agents. OPD can be actively managed - to find the right blend of connected calls
  • Blended capabilities  – let you deliver the best customer experience possible by using UC Cloud to rapidly respond to inbound inquiries while delivering proactive outbound
  • Auto Call distribution – for all contact types including voice, email, chat, SMS and video Call recording supports your documentation or coaching needs, and helps you achieve higher overall call quality
  • Omni-channel support – allows customers to communicate with you on the channel of their choice – voice, web multi-session chat, SMS or interactive voice response (IVR) – resulting in higher customer satisfaction
  • Built-in reporting  – measure progress toward first-call resolution, interaction-handling time and more, enabling the business to have a clear view of what/how/why are incurring in real-time
  • Integration – with Salesforce, Microsoft Dynamics CRM, Oracle RightNow, Zendesk and many more - bringing together multiple systems to create a seamless end to end solution

Trial our UC Cloud solution


Get in touch

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