Supports Multiple Connectivity Types
Scalable and Burstable DR Solutions
Out Of The Box CRM
Industry Leading SLA
UC Cloud Overview
For any business looking for world-class, dependable customer service solutions, the appeal of a cloud-based contact centre platform is obvious. UC Cloud offers reliability without the need to implement or maintain complex infrastructure, extending limited IT resources and smaller budgets.
UC Cloud contact centre allows businesses to leverage the flexibility, cost savings and comprehensive security of cloud architecture for peace of mind, while offering customers a seamless, first-class Omni-channel experience through interactions using automated service, live-assistance or transitioning between both as needed.
We’ve made it easy to deploy and manage a pure cloud contact centre with premium features, at a competitive price. UC Cloud gives you the reliability and simplicity you expect from the cloud with the robust Omni-channel communications capabilities your business needs to deliver a superior customer experience. It’s just that simple.
UC Cloud uses secure network based hosting, to deliver the reliability and capacity your agents need to manage omni-channel interactions, and the ability to deliver actionable post-call surveys that measure customer satisfaction.
Manage Your Agents
UC Cloud agent console can be deployed to geographically dispersed teams, as well as virtual agents – helping you cover multiple time zones and reduce overhead expenditure
Help Your Help Desk
UC Cloud agent console can be deployed to geographically dispersed teams, as well as virtual agents – helping you cover multiple time zones and reduce overhead expenditure.
Increase Lead Conversion Rates
Outbound contact centre’s benefit from the UC Cloud predictive dialler, CRM integrations for nurturing current accounts and campaign management tools.
Improve First-Contact Resolution
Make your customers happy by building rapport, with the ability to retain customer history through self-service to agent-assisted service and intelligent routing of calls to the right agents to continue building that relationship.
Support A Multi-Tenant Environment
For Business Process Outsourcing (BPO), easily handle deployments and load swings from multiple customers and integrate to legacy systems when needed.
UC Cloud Features
Skills Based Routing
Optimises agent selection and lowers hold times allowing the right agent pool to be responding to the relevant customer enquiry
Lets you easily run and continuously optimise concurrent outbound initiatives, ensuring maximised productivity
Outbound Predictive Dialler
Increases productivity, efficiency and accuracy for your contact centre agents. OPD can be actively managed to find the right blend of connected calls
Let you deliver the best customer experience possible by using UC Cloud to rapidly respond to inbound inquiries while delivering proactive outbound
Auto Call Distribution
For all contact types including voice, email, chat, SMS and video Call recording supports your documentation or coaching needs, and helps you achieve higher overall call quality
Allows customers to communicate with you on the channel of their choice; voice, web multi-session chat, SMS or interactive voice response (IVR); resulting in higher customer satisfaction
Measure progress toward first-call resolution, interaction-handling time and more, enabling the business to have a clear view of what/how/why are incurring in real-time
With Salesforce, Microsoft Dynamics CRM, Oracle RightNow, Zendesk and many more. We bring together multiple systems to create a seamless end to end solution