Cloud based call routing
UK IT Networks can provide your business with new 0845 numbers, or port your existing 0845 numbers, which is perhaps the most popular number range used in the U.K.
Businesses can benefit from a high revenue stream from inbound 084 calls, which is a great way at offsetting other operational overheads.
We can transfer numbers from all the major networks and most resellers. Therefore if you want to transfer your 0845 number from Talk Talk, Virgin, BT, Cable & Wireless, Verizon, then simply get in touch.
All 084 numbers provided by us will have full feature access to our Inbound number platform
SIMPLE CALL ROUTING TO COMPLEX CALL CENTRE SERVICES
UK IT Networks have the right Inbound service to suit your business which is:
- Ideal for the sole trader/single site business who wants to set up and change their call routing according to opening hours/staff availability.
- Suitable for multi site/multi department organisations that are looking to route calls according to who the caller is, by caller’s location to the nearest office, or the relevant account manager. Hunt group routing across particular teams is also possible.
- Provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and who are looking to deal with incoming enquiries effectively without missing a call.
By taking new 0845 numbers or porting your existing 0845 numbers, UK IT Networks will enable your business to have access to the following inbound services:
Can be used with any number, anywhere
EASE OF USE
Easy to use, the entire service is jargon free
Immediate to set up, everything is online
NO CAPITAL OUTLAY
No set up costs with implementation
If your 0845 number is ordered before mid-day, it should be made live the same day. Otherwise it’s the next working day. We take time to ensure your 0845 number is connected correctly, so would rather take the extra few hours to make sure you have the access you need than rush your 0845 order through. We also strongly advise that you do not, publish, market or disclose your 0845 number until it has been confirmed as live.
0845 numbers were introduced to the UK as a shared cost number. Traditionally the caller would pay 3.36 pence, ultimately reducing their call costs, and the company would pay 3.36 pence per minute, sharing the cost of the call.
As the cost to make local & national geographical calls has reduced, so has the shared call cost, to the point where businesses could make a small revenue generation from inbound calls at peak times. This has since dropped in 2011 when BT launched their free calls to 0845 numbers tariff, which resulted in the drop in the interconnect between carriers.
0845 numbers are still perhaps the most recognised NGN in the UK today. However as the inter-connect payment between carriers is reduced further, it is looking likely that businesses may have to start paying to receive their calls again
0845 numbers can be pointed to a mobile, and to an international destination. However make note, that doing this will add an additional cost to your business to receive calls. You may want to look at a higher cost number such as 0871 to do this, which can absorb the diversion leg within the rebate. We can confirm what the cost would be by e-mailing; [email protected] or calling us on; 0844 324 8575
Many companies that out-source their calls abroad use 08 numbers as a way to not upset or confuse their callers. For instance a technical support team in India may be contacted on a 0845 number which routes internationally to them.
We empower all our customers to re-direct their own 0845numbers. For each 0845number you have with us, you will have the functionality not just to re-direct your calls you can also add a variety of over network services.
All callers will be able to call your 0845number from the UK. A large proportion of callers internationally will be able to call your 0845 number also. However in extreme cases whereby the international carrier does not have your UK 0845 range registered with their network, it is likely their callers may have problems calling your number.
We provide your 0845 numbers will all the services listed on our features page. This includes network call recording, queuing, auto-attendant, hunt groups, call ratio, fax to e-mail, advanced stats and more.
Yes, most companies use multiple 0845 numbers as a way to track advertisements. Although they may use hundreds of 0845 numbers, all of them point back to their contact centre main number.
Using our advanced stats tool on our inbound platform, you can then log the number of calls made against each marketing 0845 number. This will allow you to see what your return on investment is for that particular campaign.
All our 0845 numbers are provided with a 99.995% up-time guarantee for delivery of voice.
We only place our numbers on Tier 1 carrier networks. Resilience is more important than our commercial offering; therefore we’d never consider an inferior carrier network for our customers 0845 numbers.
We are proud to still be offering a 24x7x365 UK based customer support team, in addition to a desk based account manager. We understand the impact it would have on your business if your 0845 numbers stopped working. For this reason it is important to us, to ensure that communications are not jeopardised by routing the calls over-seas.
Yes. Our numbers are ranked via a ‘star’ system. A 1* 0845 number would be a standard grade number i.e. ending 6305, where as a 5* 0845 number may end in 9999. We do look to offer discounts on multiple number purchases, and therefore ask that you contact our sales team to discuss your requirements in more detail by e-mailing; [email protected] or calling us on; 0844 324 8575